Shipping policy:

Thank you for choosing our baby online clothes and blanket store! We strive to provide you with the best shopping experience and ensure that your items are delivered to you in a timely manner. Please take a moment to review our shipping policy below:

1. Processing Time:

   - After placing your order, please allow 3-5 business days for us to process and prepare your item/s for shipment.

2. Shipping Methods:

   - We offer standard shipping for all orders, which typically takes 3-7 business days for delivery. Please note that these shipping times are estimates and may vary depending on your location.

3. Shipping Cost:

   - Shipping cost is a flat rate of $15.00 no matter where in Australia you are.

4. Delivery:

   - We ship our products to the address provided during the checkout process. Please ensure that the shipping address is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.

5. Lost or Damaged Packages:

   - In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

Terms of service:

Welcome to our online store! We are dedicated to providing you with a seamless and enjoyable shopping experience. Before using our website and making a purchase, we kindly ask you to review and agree to the following Terms of Service:

1. Acceptance of Terms:

   - By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.

2. Age Restriction:

   - Our website is intended for individuals who are 18 years of age or older. By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

3. Product Information:

   - We strive to provide accurate and up-to-date information regarding our products, including descriptions, prices, and availability. However, we cannot guarantee the accuracy or completeness of this information. We reserve the right to modify or update product information without prior notice.

4. Pricing and Payment:

   - All prices displayed on our website are in the currency specified. We make every effort to ensure that our prices are accurate, but errors may occur. In the event of a pricing error, we reserve the right to cancel or modify your order.

   - Payment for your order can be made using the available payment methods specified on our website. By providing your payment information, you authorise us to charge the applicable amount.

5. Intellectual Property:

   - All content on our website, including images, logos, text, and graphics, is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

6. Privacy and Data Protection:

   - We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.

7. Limitation of Liability:

   - We strive to provide accurate and reliable information on our website, but we cannot guarantee its completeness or accuracy. We are not liable for any errors, omissions, or damages resulting from the use of our website or the inability to access it.

   - In no event shall we be liable for any indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website or products.

8. Governing Law:

   - These Terms of Service shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

Please read these Terms of Service carefully before using our website. If you have any questions or concerns, please contact our customer support team. By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Returns & Refunds

At esme’, every item is carefully inspected prior to shipment. Each order is quality checked and photographed before dispatch to ensure it leaves us in excellent condition.

We accept returns within 10 days of purchase for items that are damaged or faulty upon arrival.

To request a return:

• The item must be unused and in original condition
• You must contact us within 10 days of purchase
• Clear photos of the damage must be provided

Once your claim has been reviewed and approved, we will offer a replacement or refund where appropriate.

We do not offer refunds for change of mind.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.